Shipping
Available shipping methods, prices and delivery estimates for your address are shown at checkout. Estimates are not guarantees; prescription lenses add production time.
Returns within 30 days
If you are not happy with your order, you can request a return within 30 days of delivery from your account order page.
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1
Request
Open the order in your account and choose "Request a return", selecting the items and reason.
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2
Confirmation
We review the request and email you a return authorisation number (RMA).
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3
Ship back
Pack the items securely with the RMA number and send them back.
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4
Refund or replacement
Once received, we issue a refund to the original payment method or send a replacement.
Conditions
- Items should be returned in their original condition with the case.
- Refunds are issued to the original payment method through our payment provider.
- Refund timing depends on your bank or card issuer.
Track an existing order.
Order trackingShipping methods & prices
Live from our shipping settings. Delivery times are estimates after your lenses are made, not guarantees.
| Method | Ships to | Price | Estimate |
|---|---|---|---|
Standard shipping Tracked delivery after your lenses are made. |
United States | $5.95Free over $49.00 | 7–12 business days (estimate) |
Express shipping Faster delivery for in-stock frames; production time still applies. |
United States | $14.95 | 3–5 business days (estimate) |
International standard Tracked international delivery. |
Canada & UK | $14.95Free over $99.00 | 10–18 business days (estimate) |
How returns work
- 1
Request
Start a return from your account order page within 30 days of delivery.
- 2
Confirmation
We review the request and email your return authorisation.
- 3
Ship it back
Pack the frames securely with the return reference.
- 4
Refund or replace
Once received, we refund to the original payment method or send a replacement.
