Information we collect
- Account details: name, email, phone and password (stored only as a secure hash).
- Order details: shipping and billing addresses, items purchased, amounts and order status.
- Prescription information: values you enter are encrypted; uploaded documents are stored privately and never published.
- Payment references: we store the payment provider's transaction reference and status. We never receive or store full card numbers or security codes.
- Support messages you send us.
How we use information
- To fulfil and support your orders.
- To operate your account, wishlist and saved prescriptions.
- To send transactional emails such as receipts.
- To send marketing only if you have opted in.
What we do not do
- We do not sell personal information.
- We do not include prescription values in analytics, URLs, logs or email subject lines.
Retention and deletion
You can delete saved prescriptions and addresses from your account at any time, and request account deletion from your profile. Order records may be retained where required for accounting.
Contact
Questions about privacy can be sent through our contact page.
