How can we help?

What prescription information do I need?

SPH, CYL and AXIS for each eye, ADD if you need progressive, bifocal or reading lenses, and your PD. See how to read a prescription.

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What if I do not know my PD?

You can measure it at home — see how to measure your PD — or ask your eye-care professional.

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Can I upload my prescription instead of typing it?

Yes. Upload a PDF, JPG or PNG. It is stored privately and your order is marked for prescription review before production.

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Is my prescription kept private?

Yes. Prescription values are encrypted, documents are stored on a private disk, and they are never included in emails, URLs or analytics.

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Which lens index should I choose?

Higher indexes make stronger prescriptions thinner. The lens builder shows suitability notes for each index; see lens index explained.

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Do you offer prism lenses?

Not at the moment. Please contact us if your prescription includes prism.

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